http://nw.inquirium.org/kb/ 2010-06-04T12:19:16-07:00 http://nw.inquirium.org/kb/ http://nw.inquirium.org/kb/lib/images/favicon.ico text/html 2008-02-13T13:46:58-07:00 http://nw.inquirium.org/kb/inqscribe:cd?rev=1202939218&do=diff Is InqScribe available on CD? No. One of the ways that we are able to keep the cost of InqScribe very low is by not having a physical inventory. So we ask all of our customers to download the software directly from our website. You can always download a version at any time onto any computer. text/html 2008-02-24T22:47:12-07:00 http://nw.inquirium.org/kb/inqscribe:faq?rev=1203922032&do=diff Please note: This is an archived page. Our knowledge based has moved to a new location. For most up to date support, please visit the new knowledge base. General Can InqScribe automatically generate my transcript for me? No. InqScribe does not incorporate speech-to-text technology. text/html 2007-02-14T13:55:20-07:00 http://nw.inquirium.org/kb/inqscribe:howto?rev=1171490120&do=diff We are slowly accumulating a series of useful “how to” articles for InqScribe. Subtitles * Burn Subtitles onto a Video Track * Preview Subtitles text/html 2008-01-24T00:41:32-07:00 http://nw.inquirium.org/kb/inqscribe:howtoburnsubtitles?rev=1201164092&do=diff InqScribe generates text-based subtitles for QuickTime. However, there are times when you'd prefer to have those subtitles “burned” onto your video. * You want the subtitles to display on a video iPod, which doesn't support text tracks. * You want to upload subtitled video to YouTube, which ignores text tracks. * You want subtitles to look exactly the same on Windows and Mac OS X, and don't want to worry about font size differences. text/html 2007-02-14T16:02:58-07:00 http://nw.inquirium.org/kb/inqscribe:howtopreviewsubtitles?rev=1171497778&do=diff Trying to figure out how your exported subtitles are going to look in your final movie can be a bit of a challenge in InqScribe's current incarnation (version 1.5.2). We are working on a better way to help you preview and edit subtitles, but in the mean time, here is a quick and dirty method that can save you a lot of time. text/html 2008-01-29T00:57:03-07:00 http://nw.inquirium.org/kb/inqscribe:knownissues?rev=1201597023&do=diff These are the known issues and problems with InqScribe 1.5.2. Footpedal Issues Footpedal settings getting corrupted This bug affects version 2.0.4 only. Earlier versions are not affected. A typical problem: You've set up your footpedal, everything seems to be working fine. You quit InqScribe for the day, return later, start InqScribe, and all of a sudden your footpedal is no longer working. So you run the footpedal setup wizard again, and things seem to work...for a while, but soon it's c… text/html 2009-01-29T15:12:36-07:00 http://nw.inquirium.org/kb/inqscribe:knownissues_securityconlfict?rev=1233270756&do=diff Conflicts with Cox Cable Internet Security Suite If you have Cox Cable's Internet Security Suite installed, InqScribe may not run at all. For instance, you might double click on the InqScribe icon, and then just see an hourglass for a second, and then nothing happens. text/html 2009-01-29T15:12:36-07:00 http://nw.inquirium.org/kb/inqscribe:license_entercode?rev=1233270756&do=diff How do I enter my license code into InqScribe? If you've already received either an evaluation license code, or you've purchased InqScribe and received your single user license code, here's how you can enter the license code: 1. Start InqScribe text/html 2009-01-29T15:12:36-07:00 http://nw.inquirium.org/kb/inqscribe:license_howmany?rev=1233270756&do=diff How many licenses do I need to buy? Essentially, you need to make sure that you have enough licenses to cover the maximum simultaneous users. This breaks down to three basic criteria: * How many people need to use it? * Where are they using it? (on their own computers or a shared computer?) * How often are they using it? text/html 2009-01-29T15:12:36-07:00 http://nw.inquirium.org/kb/inqscribe:license_multiplecomputers?rev=1233270756&do=diff Can I install my InqScribe license on more than one computer? You can install a single InqScribe license on both your desktop and laptop computer, or home and work computer, so long as only one copy is used at a time. In other words, a single license entitles you to run one active copy of InqScribe. text/html 2010-04-13T21:10:05-07:00 http://nw.inquirium.org/kb/inqscribe:license_site_or_single?rev=1271218205&do=diff What's the difference between a "Site License" and a "Single User License"? The main difference between a “Site License” and a “Single User License” is that with a site license you get a single license code that's good for all the computers covered by license. With individual licenses, you'll get, say 5 different licenses, one for each computer. It may or may not be a little more hassle to manage, depending on your setup. text/html 2009-01-29T15:12:36-07:00 http://nw.inquirium.org/kb/inqscribe:license_troubleshoot?rev=1233270756&do=diff License codes don't work! Usually problems with registration involve entering the wrong code. Watch out especially for zeros vs the letter “o” and ones vs the letter “i”. (This shouldn't be an issue, but just to make sure... but check that you are running the latest version of InqScribe also. You can see the version when you start up the application). text/html 2009-01-29T15:12:36-07:00 http://nw.inquirium.org/kb/inqscribe:license_winmac?rev=1233270756&do=diff Can I install my InqScribe license on a Macintosh and a Windows computer? The license codes are valid on both the Macintosh and Windows versions of the software. If you own both a Macintosh and a Windows computer, you do not need to purchase 2 licenses. You only need to purchase a single license. You may use the same license on both computers as long as you will only use one computer at a time. Here's how you do it: text/html 2008-02-13T13:08:33-07:00 http://nw.inquirium.org/kb/inqscribe:media_disabledbuttons?rev=1202936913&do=diff Sometimes, you'll open a media file in InqScribe and discover that some of the playback controls are disabled. What's up with that? Individual playback buttons will enable or disable themselves based on the underlying capabilities of the media player and attributes of the media source. For example, if you connect to a real-time network stream, the rewind button will be disabled because you can't rewind a real-time stream. text/html 2009-01-29T15:12:36-07:00 http://nw.inquirium.org/kb/inqscribe:media_dss?rev=1233270756&do=diff Can I play DSS audio files from my digital voice recorder? No. We would love to support DSS, but it is a proprietary format owned by Olympus, and they don't seem interested in letting third party developers do much with the format. Your best bet is to convert your DSS files to WAV files. Olympus has a FAQ explaining how to do this using their DSS Player software. InqScribe handles WAV files just fine. text/html 2008-06-10T14:57:44-07:00 http://nw.inquirium.org/kb/inqscribe:media_dvd?rev=1213135064&do=diff Can I use InqScribe with DVDs? Not yet. We're working on it. If you really need to work with DVD content, the workaround we recommend is to use a utility like Handbrake (for Mac OS X) or DVD Decrypter (for Windows) to rip the video from the DVD to your hard drive. You can then use InqScribe to work with the hard drive version of the content, and your time codes should align with the DVD version. text/html 2008-03-07T14:24:44-07:00 http://nw.inquirium.org/kb/inqscribe:media_dvf?rev=1204928684&do=diff Can I play DVF audio files from my digital voice recorder? No. DVF is a proprietary format for Sony-brand digital recorders. Neither QuickTime nor Windows Media directly support DVF playback. And since InqScribe relies on QuickTime and/or Windows Media to play media, DVF is not directly supported. text/html 2009-08-10T11:45:53-07:00 http://nw.inquirium.org/kb/inqscribe:media_formats?rev=1249929953&do=diff General Notes on Media Compatibility On Mac OS X, InqScribe relies on QuickTime to handle media playback. As a general rule, if you can play the media file using QuickTime Player, you'll be able to play it in InqScribe. On Windows, InqScribe will use QuickTime if it is installed (which we recommend). InqScribe can also play back media using Windows Media Player. As with QuickTime, if you can successfully play the file in Windows Media Player, InqScribe should be able to play it as well. text/html 2009-04-28T23:59:11-07:00 http://nw.inquirium.org/kb/inqscribe:media_ltc?rev=1240988351&do=diff A question we get a lot goes like this: I have a WAV (or MP3) file with time code in one channel and audio in the other. Can InqScribe detect the time code? Unfortunately, no. When an audio file has “time code in one channel” it usually means the time code was encoded as linear time code or LTC. LTC is an analog signal and has to be converted to some other digital format before InqScribe (or QuickTime, or any other piece of software) can understand it. text/html 2009-01-29T15:12:36-07:00 http://nw.inquirium.org/kb/inqscribe:media_pitchlock?rev=1233270756&do=diff I activated Pitch Lock, but it doesn't seem to do anything. What's up? There are two possible reasons why Pitch Lock might not be functioning as you expect. First, it's important to note that pitch locking is set for a given media source at the time the source is opened. (This is a technical limitation.) So if you change the setting for Pitch Lock in Preferences/Options, you will need to use the Reload Media menu item to re-open your media with the new Pitch Lock setting. text/html 2009-01-29T15:12:36-07:00 http://nw.inquirium.org/kb/inqscribe:media_real?rev=1233270756&do=diff Can I play RealPlayer files? No. Currently InqScribe does not support the RealPlayer format. We are considering it for a future release if there is enough interest. Contact us if you want us to add it. text/html 2008-02-13T14:09:53-07:00 http://nw.inquirium.org/kb/inqscribe:media_timecode?rev=1202940593&do=diff How does InqScribe set time codes? InqScribe calculates time code based on the elapsed time of the media file you're playing. (If you need a non-zero start time, you can set it manually in the Select Media dialog.) Starting with InqScribe 2.0, InqScribe will be able to read two kinds of digital media files that contain their own time code information: text/html 2008-02-13T14:11:35-07:00 http://nw.inquirium.org/kb/inqscribe:media_timecode_match?rev=1202940695&do=diff Why doesn't my time code match the movie? Typically when time codes do not match the movie there's a problem with the frame rate setting. Here's one way to check: 1. Open your movie with QuickTime Player. 2. Select Window menu->Show Movie Inspector. 3. You should see a line called “FPS”. That's telling you your frame rate for the movie. text/html 2009-01-29T15:12:37-07:00 http://nw.inquirium.org/kb/inqscribe:media_volume?rev=1233270757&do=diff How can I increase the volume of my media file? If you've turned up the volume in InqScribe and your computer all the way, and your media is still not quite audible, you can try some sound processing utilities to increase the volume of the file. Our users have reported success with GoldWave for Windows machines. text/html 2008-02-13T13:03:47-07:00 http://nw.inquirium.org/kb/inqscribe:media_wmp?rev=1202936627&do=diff Can I play Windows Media files? Yes. InqScribe (version 1.5 and later) uses Windows Media Player to play back .wmv and .wma files. Windows users may even set Windows Media Player to be their preferred media player for all content that is not QuickTime-exclusive. (However, we recommend using QuickTime as your preferred player because it offers a few more capabilities. text/html 2009-01-29T15:12:37-07:00 http://nw.inquirium.org/kb/inqscribe:olympus?rev=1233270757&do=diff Olympus Footpedals Includes: RS-23, RS-24, RS-25, and RS-26 pedals packaged with the AS-3000 and AS-4000 dictation systems. Olympus footpedals are not supported at all by InqScribe (nor any other non-Olympus transcription software). The issue is that Olympus uses a proprietary method of communicating with their footpedals. As yet, we have been unable to obtain the technical specifications needed to build support for the Olympus pedals into InqScribe. Olympus is just not cooperating. text/html 2008-02-13T13:31:13-07:00 http://nw.inquirium.org/kb/inqscribe:pedals_2.0.4_settings?rev=1202938273&do=diff Foot pedal settings getting corrupted Known bug in version 2.0.4 There is a bug in version 2.0.4 only that adversely affects foot pedal settings. Earlier or later versions are not affected by this bug. A typical problem: You've set up your foot pedal, everything seems to be working fine. You quit InqScribe for the day, return later, start InqScribe, and all of a sudden your footpedal is no longer working. So you run the foot pedal setup wizard again, and things seem to work...for a while, bu… text/html 2009-01-29T15:12:37-07:00 http://nw.inquirium.org/kb/inqscribe:pedals_buy?rev=1233270757&do=diff Where can I buy footpedals? We don't have specific recommendations about where to buy your foot pedal. Generally, we suggest use a search engine to look for one of the pedals named above. There are plenty of online foot pedal vendors. text/html 2008-02-13T12:46:11-07:00 http://nw.inquirium.org/kb/inqscribe:pedals_hid?rev=1202935571&do=diff What's with this file called 'HID.bundle'? On Mac OS X, the file called 'HID.bundle' is used to enable USB input device support. This file must placed in the same folder as the InqScribe application. If it is missing, foot pedals, gamepads, and other USB devices will not be recognized by InqScribe. If you've lost this file, you can get another copy by downloading the latest version of InqScribe. HID.bundle is part of the download package. text/html 2009-01-29T15:12:37-07:00 http://nw.inquirium.org/kb/inqscribe:pedals_joystick?rev=1233270757&do=diff Why does InqScribe think my foot pedal is a joystick/gamepad/other weirdly named thing? The names InqScribe uses for your USB devices come from the underlying USB device drivers. It turns out that most foot pedal device drivers were originally created to control other kinds of input devices, like joysticks or gamepads. Their names either reflect the original input device or the company that originally wrote the driver. text/html 2009-01-29T15:12:37-07:00 http://nw.inquirium.org/kb/inqscribe:pedals_notrequired?rev=1233270757&do=diff Do I have to use a footpedal? Nope. Foot pedals are useful but InqScribe was original designed to support keyboard-based control of media playback. You can get by just fine with keyboard-based shortcuts. text/html 2008-04-02T12:08:58-07:00 http://nw.inquirium.org/kb/inqscribe:pedals_settings?rev=1207163338&do=diff Foot pedal settings getting corrupted Known bug in version 2.0.4 (fixed in version 2.0.5) There is a bug in version 2.0.4 only that adversely affects foot pedal settings. Earlier or later versions are not affected by this bug. A typical problem: You've set up your foot pedal, everything seems to be working fine. You quit InqScribe for the day, return later, start InqScribe, and all of a sudden your footpedal is no longer working. So you run the foot pedal setup wizard again, and things seem … text/html 2008-02-13T13:38:20-07:00 http://nw.inquirium.org/kb/inqscribe:pedals_shiftconflict?rev=1202938700&do=diff Pressing the "Shift" key pauses video/audio when using a footpedal This has been fixed in InqScribe 2.0. Foot pedal shortcuts now ignore modifier keys by default. What you're seeing is a bug/feature in InqScribe 1.5. The issue is that foot pedal shortcuts respect the modifier keys. So “center pedal” is not the same shortcut as “shift-center pedal.” text/html 2008-07-29T19:46:13-07:00 http://nw.inquirium.org/kb/inqscribe:pedals_supported?rev=1217385973&do=diff Which footpedals can I use with InqScribe? Beginning with version 1.5, InqScribe directly supports most USB foot pedals. While we can't guarantee that InqScribe would work with every USB foot pedal on the market, we are in the process of building a list of confirmed compatible foot pedals. text/html 2009-01-29T15:12:37-07:00 http://nw.inquirium.org/kb/inqscribe:pedals_wizardconflict?rev=1233270757&do=diff Can't set pedal keys with Wizard (We haven't had a chance to confirm this, but we thought we'd post it in case you're seeing similar issues -- BL 12/6/07) We've had some reports from folks who are unable to use the wizard to define the footpedal keys on an otherwise working foot pedal. There are two related causes: text/html 2009-01-29T15:12:37-07:00 http://nw.inquirium.org/kb/inqscribe:shiftpedal?rev=1233270757&do=diff Instructions for Setting up a Foot Pedal Only applies to Version 1.5.2 These are instructions for setting up a foot pedal for use with InqScribe to workaround the feature/bug where the shift key causes erratic behavior when used with a foot pedal controller. We use the settings for the VPE Pedal (also known as the V-Pedal) as an example, but other pedals should have a similar set up. text/html 2009-01-29T15:12:37-07:00 http://nw.inquirium.org/kb/inqscribe:shortcut_wacomconflict?rev=1233270757&do=diff Wacom Tablets Interfere with Shortcut Creation This has been fixed in InqScribe 2.0. Recent driver software for Wacom tablets is not compatible with InqScribe's Define Trigger dialog. This means that if you try to define a trigger for a shortcut with a Wacom tablet connected, InqScribe may crash with a “NilObjectException” error. text/html 2009-01-29T15:12:37-07:00 http://nw.inquirium.org/kb/inqscribe:snippet_functionkey?rev=1233270757&do=diff I assigned a snippet to F1 (or F2 or F3 or F4). Why do weird things happen when I insert it? On Mac OS X, F1 through F4 are reserved for Undo, Cut, Copy, and Paste, respectively. Unfortunately we can't change those settings. So if you assign one of those keys to a snippet or a shortcut, what happens when you press the key is, first, Mac OS triggers the underlying editing action, and second, InqScribe senses the keypress and triggers the snippet or shortcut. Generally, this is not what you want… text/html 2010-05-25T13:02:44-07:00 http://nw.inquirium.org/kb/inqscribe:subtitle_burntovideotrack?rev=1274817764&do=diff How To Burn Subtitles onto a Video Track InqScribe generates text-based subtitles for QuickTime. However, there are times when you'd prefer to have those subtitles “burned” onto your video. * You want the subtitles to display on a video iPod, which doesn't support text tracks. * You want to upload subtitled video to YouTube, which ignores text tracks. (UPDATE: YouTube now offers a captioning feature. See this FAQ for instructions on how to use InqScribe to create a caption in YouTube.) … text/html 2008-04-09T13:14:29-07:00 http://nw.inquirium.org/kb/inqscribe:subtitle_disabled?rev=1207772069&do=diff 'Export Subtitled QuickTime Movie...' is disabled. Why? Currently, subtitling is only available when you are working with QuickTime-compatible content. You cannot use InqScribe to produce subtitled Windows Media content. This is because InqScribe relies on QuickTime to convert your transcript into a text track and add that track to your movie. text/html 2009-04-08T14:18:31-07:00 http://nw.inquirium.org/kb/inqscribe:subtitle_dvd?rev=1239225511&do=diff How to export subtitles to DVD If you try to export a subtitled QuickTime movie to DVD, you'll quickly discover that the subtitles get dropped somewhere along the line. This has to do with how InqScribe generates subtitled movies, and how DVD authoring programs import movies. text/html 2009-01-29T15:12:37-07:00 http://nw.inquirium.org/kb/inqscribe:subtitle_fcp?rev=1233270757&do=diff Generating subtitles for FCP is a convoluted process. InqScribe's documentation covers the basic process in brief; we'll try to sketch in some of the details and offer some troubleshooting advice here. Know Your Limitations Not All Generators Work The first thing to note is that InqScribe can only generate subtitles for a subset of available text generators. Here's the list of generators that have been shown to work: text/html 2010-04-04T20:13:07-07:00 http://nw.inquirium.org/kb/inqscribe:subtitle_preview?rev=1270437187&do=diff How to Preview Subtitles / Closed Captions Trying to figure out how your exported subtitles are going to look in your final movie can be a bit of a challenge in InqScribe's current incarnation (version 2.5.1). We are working on a better way to help you preview and edit subtitles, but in the mean time, here is a quick and dirty method that can save you a lot of time. text/html 2010-05-25T12:42:54-07:00 http://nw.inquirium.org/kb/inqscribe:subtitle_quicktime?rev=1274816574&do=diff Notes on "Saving as Subtitled QuickTime Movie" * "Save as Subtitled QuickTime Movie..." is disabled. Why? * Can I make my subtitles scroll, like a teleprompter? * Why do I get a 'Text cannot be measured' error? * How do I burn subtitles onto a Video Track? * How to I use InqScribe to post a captioned/subtitled video to YouTube? * How do I preview my subtitles? text/html 2009-01-29T15:12:37-07:00 http://nw.inquirium.org/kb/inqscribe:subtitle_scroll?rev=1233270757&do=diff Can I make my subtitles scroll by, kind of like a teleprompter? Yes. You can use QuickTime Text Descriptors to accomplish this. What you need to do is add the following tags immediately after each time code in your transcript, like so: [00:01:00.00] {scrollIn: on}{continuousScroll: on} This caption will scroll. [00:02:00.00] {scrollIn: on}{continuousScroll: on} This caption will scroll as well. Note that the ”{scrollIn}” and ”{continuousScroll}” commands need to appear on every caption. Thi… text/html 2009-01-29T15:12:37-07:00 http://nw.inquirium.org/kb/inqscribe:subtitle_srt?rev=1233270757&do=diff Notes on exporting to Spruce STL format files STL and Xilisoft Video Converter A user has reported that Xilisoft expects STL files to be encoded using Windows ANSI. Unfortunately, at the moment InqScribe 2.0.5 does not export STL in that format. (By default, InqScribe exports using UTF-8.) text/html 2009-01-29T15:12:37-07:00 http://nw.inquirium.org/kb/inqscribe:subtitle_texterror?rev=1233270757&do=diff Why do I get a 'Text cannot be measured' error? InqScribe creates subtitled movies by generating a specially formatted text file and asking QuickTime to convert it to a QuickTime movie. This process is actually done twice during export: first, to figure out the overall dimensions of the subtitles, and later, to produce the final version. text/html 2009-01-29T15:12:37-07:00 http://nw.inquirium.org/kb/inqscribe:subtitle_xslt?rev=1233270757&do=diff Converting XML to Another Format InqScribe exports XML that looks like this: <transcript> <prologue> </prologue> <scene id="1" in="00:00:00.00" out="00:01:00.00">Line 1.</scene> <scene id="2" in="00:01:15.00" out="00:03:00.00">Line 2</scene> </transcript> But sometimes you may want to convert this XML to another format, like this: text/html 2010-05-26T14:52:22-07:00 http://nw.inquirium.org/kb/inqscribe:subtitle_youtube?rev=1274910742&do=diff How to I use InqScribe to post a captioned/subtitled video to YouTube? There are several methods for posting subtitled videos to YouTube. * You can export your InqScribe transcript as a subrip file, then post it to YouTube using YouTube's “Captions” feature. * You can create subtitles using InqScribe's subtitling feature, and then use QuickTime 7 Pro to burn your subtitles onto the video track. text/html 2009-01-29T15:12:37-07:00 http://nw.inquirium.org/kb/inqscribe:transcript_auto?rev=1233270757&do=diff Can InqScribe automatically generate my transcript for me? No. InqScribe does not incorporate speech-to-text technology. text/html 2009-08-05T12:53:00-07:00 http://nw.inquirium.org/kb/inqscribe:transcript_bold?rev=1249501980&do=diff Bolding Timecodes in Word Unfortunately, InqScribe currently does not support bold text. However, you can use Word's “Find and Replace” feature to bold text. Here's how you can do that: 1. Export your transcript to Microsoft Word. (You can just cut and paste.) text/html 2009-08-06T21:11:05-07:00 http://nw.inquirium.org/kb/inqscribe:transcript_convert_timecode?rev=1249618265&do=diff How can I convert my "[00:01:23.29]" timecodes to "00:01:23.29" (remove brackets)? I have an existing InqScribe transcript that uses bracketed timecodes: [00:01:23.29] I want to use unbracketed timecodes: 00:01:23.29 --- Here's how you can do the conversion: text/html 2009-01-29T15:12:37-07:00 http://nw.inquirium.org/kb/inqscribe:transcript_flicker?rev=1233270757&do=diff Sometimes the transcript field flashes briefly, usually after I've typed something. Why? If you are using time code coloring, then you may see a very brief flash when the transcript is recolored and updated. This typically occurs a second or two after you've made a change to your transcript. If you find this flash distracting, you can turn off time code coloring in the Options dialog (in the Edit > Options... menu). text/html 2009-01-29T15:12:37-07:00 http://nw.inquirium.org/kb/inqscribe:transcript_style_spell?rev=1233270757&do=diff Will InqScribe ever support styled text and spell-checking? Yes. We intend to support styled text and spell-checking in a future version. Our main goal is to support feature and interface parity across platforms, and supporting styled text and spell checking across platforms in a consistent manner is complex. Rest assured we're working on it though. text/html 2008-02-13T12:39:36-07:00 http://nw.inquirium.org/kb/inqscribe:transcription_auto?rev=1202935176&do=diff Can InqScribe automatically generate my transcript for me? No. InqScribe does not incorporate speech-to-text technology. text/html 2007-03-08T10:37:37-07:00 http://nw.inquirium.org/kb/inqscribe:troubleshoot?rev=1173379057&do=diff Having problems with InqScribe? Here are some tips on troubleshooting. General * How do I enter my license code into InqScribe? * License codes don't work! Windows (XP) * InqScribe won't start! * How do I install DebugView? Macintosh * InqScribe won't start! text/html 2008-07-23T21:26:36-07:00 http://nw.inquirium.org/kb/inqscribe:troubleshoot_clearbackups?rev=1216873596&do=diff Old backup files appear whenever InqScribe is launched. How can I stop this? InqScribe is probably remembering the files that were “auto saved” prior to a crash or forced quit. In some cases, the files that open may have a ”(Recovered)” in the title. text/html 2009-01-29T15:12:37-07:00 http://nw.inquirium.org/kb/inqscribe:troubleshoot_debugview?rev=1233270757&do=diff Using DebugView to Troubleshoot If you're using Windows XP and having trouble starting InqScribe, you can use DebugView to get some more information about what's happening. Here's how to do it: 1. Install DebugView Go to [<http://www.microsoft.com/technet/sysinternals/utilities/debugview.mspx>] and download DebugView. text/html 2009-06-03T15:30:22-07:00 http://nw.inquirium.org/kb/inqscribe:troubleshoot_prefs?rev=1244068222&do=diff How do I find my preferences file? Occasionally you need to find your preferences file-- say, to delete corrupted preferences, or to email it to Inquirium Customer Support for debugging. In Windows XP, your preferences file is located here: C:\Documents and Settings\<username>\Application Data\InqScribe\ text/html 2008-03-18T11:14:41-07:00 http://nw.inquirium.org/kb/inqscribe:troubleshoot_recover?rev=1205864081&do=diff My computer crashed. How do I recover my backed up InqScribe file? InqScribe does have a Auto Save Backup feature (you can turn this on or off and adjust the frequency of the backups under “Edit > Options...” in Windows and “InqScribe > Preferences...” on Mac). text/html 2009-01-29T15:12:37-07:00 http://nw.inquirium.org/kb/inqscribe:troubleshoot_startupmac?rev=1233270757&do=diff InqScribe won't start! I'm trying to start InqScribe but it crashes immediately. There are a number of things to try: 1. Try deleting preferences file Try deleting the following files from your Users:yourname:Library:Preferences folder: IMPORTANT: Make sure you still have your license code written down somewhere before you do this, as you'll need to re-enter your code. * InqScribe folder (and its contents) * InqScribe.plist text/html 2008-02-13T13:21:22-07:00 http://nw.inquirium.org/kb/inqscribe:troubleshoot_startupwin?rev=1202937682&do=diff InqScribe won't start! (Windows) I'm trying to start InqScribe but nothing happens. [These instructions are for InqScribe version 1.5.2 and Windows XP. If you're using other versions, you might find some of these instructions useful, though they may not exactly match your setup.] text/html 2009-01-29T15:12:37-07:00 http://nw.inquirium.org/kb/inqscribe:troubleshoot_wintaskbar?rev=1233270757&do=diff I restored an InqScribe window from the task bar, and the video is blank! The easiest way to restore the video is to press the play button. Audio will play normally, and the video will update as soon as your movie reaches the next key frame (or immediately, if you're using a codec like Motion JPEG that doesn't have key frames). text/html 2007-01-04T11:24:47-07:00 http://nw.inquirium.org/kb/inqscribe:vec?rev=1167938687&do=diff VEC / ECS IN-USB / Infinity IN-USB-1 Foot Pedals The VEC, ECS IN-USB (Executive Communication Systems), and the Infinity IN-USB-1 foot pedals are all based on the same platform. All of these pedals will work with InqScribe without the need of any additional drivers. text/html 2006-11-17T15:27:00-07:00 http://nw.inquirium.org/kb/inqscribe:vpedal?rev=1163806020&do=diff VPedal VPedals do not need an extra USB driver and will work on both Macs and Windows machines. Macintosh Notes You don't need to install the drivers provided by VPedal. InqScribe should be able to communicate with the pedal directly. Windows Notes