I'm trying to start InqScribe but nothing happens.

[These instructions are for InqScribe version 1.5.2 and Windows XP. If you're using other versions, you might find some of these instructions useful, though they may not exactly match your setup.]

There are a number of things to look for:

Navigate to the installed directory of InqScribe and check the names and sizes of all the files. Make sure they're all installed properly. If you used the default options, you should find the folder at:

C:\Program Files\InqScribe\

And you should find something like this if you set the folder view to show “Details”:

[Folder] Icons
[Folder] User Guide
         InqScribe.exe 8,699KB
         Read Me.rtf      20KB
         unins000.dat      9KB
         unins000.exe     75KB

If the “InqScribe.exe” file is much less than 8,699KB, then the files were probably not installed correctly.

The best solution is to re-download the InqScribe installer from the web site.

We've seen occasional problems with MacAfee software as well as Cox Cable's Internet Security Suite.

• Cox Cable Internet Security Suite: You'll need to uninstall the suite in order for InqScribe to work. We're working on a solution for this. (See also this entry.)